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Sunnyside, WA - March 2, 2018 – A new report from the Washington Health Alliance shows that there is tremendous variation in how patients rate primary care clinics on their experience of care.
The report, “Your Voice Matters: Patient Experience with Primary Care Providers in Washington State” is based on the Washington Health Alliance Patient Experience Survey, which was sent to 250,000 people across Washington state between August and November 2017. Patient experience refers to what happens to an individual when they are interacting with the health care system, based on their perceptions of those interactions. Survey questions focus on whether or not or how often certain events or behaviors happened during care, rather than on how satisfied patients feel.
The analysis identified six key drivers that distinguish practices that are highly rated. Five of the six relate to provider communication and coordination of care.
The six key drivers of overall patient satisfaction are:
While many medical groups take steps to periodically assess their patients’ experience using a variety of survey tools, the Alliance’s initiative is the only one of its kind to produce comparable, publicly available patient experience results for primary care providers in Washington state. The patient experience results for 114 primary care medical groups and 351 clinics are available atwww.wacommunitycheckup.org.
Astria Health Center in Grandview would like to thank its patients for voting them the Top 1% in Washington. Patients and the community are invited to join them in a March 6 celebration from 4:30-6:30pm at Astria Health Center located at 208 N. Euclid Ave., Grandview. Light refreshments will be served.
Posted March 02, 2018